franchise

A Veteran, A Franchise Player

The International Franchise Association (IFA) VetFran program to recruit and hire veterans into franchising opportunities has been a resounding success. One example is landscaper Hector Rodriguez, a franchisee with The Grounds Guys in West Hartford, Connecticut. Rodriguez was recently featured in Entrepreneur.com’s Franchise Players Q&A interview, titled “Franchise Players: Why Vets and Franchising Go Hand […]

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How to Successfully Create and Reward Loyalty

Creating and nurturing customer loyalty is a worthy goal for any business. So what’s up with loyalty lately among franchises? In their recent post, “Loyalty Deserves Rewards: Create a Rewards Program That Suits You (And The Customer!),” Franchising.com’s Jack Mackey offers a round-up of some of the latest thinking he shared with participants at a

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Business Spring Cleaning by SBA.gov

Do you need some advice on how to give your business a spring cleaning? Check out a few questions and answers suggested by Octavia’s session: Q: When should a small business website be updated? A: “Great question. An outdated website sends the wrong message to potential clients. Recently, we had an expert in to talk

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Dunkin' Donuts: New Loyalty Program Keyed In with Unified POS Provider

Dunkin’ Brands CEO Nigel Travis officially announced this Monday that the company plans to launch a new loyalty program later this January. Members will earn 5 points for every dollar spent. Once a member reaches 200 points they receive a medium-size beverage. According to The Wall Street Journal DD article (found here), competitors like Startbucks

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Franchise Owners Unite in Seeking Legislative Protections

Franchise Owners Associations continue to make headway in seeking legislative protections as New Hampshire joins California, Maine, Massachusetts, Pennsylvania, and Rhode Island (already successfully passed) in introducing bills to protect franchised businesses. A blog post at BlueMauMau.org, “New Hampshire to Introduce Franchise Protection Bill,” reports that New Hampshire representative Pat Abrami has indicated that he

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Less is More, More or Less: The Complexities of Fast-Food Worker Pay

What are franchisers to make of the growing movement among low-wage fast-food workers in the U.S., demanding an increase from the current $7.25 an hour minimum wage to a $15 an hour living wage? Just as we share our vast point of sale (POS) experience and expertise with startup owners in order to help them

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