Business Tips

How to Define a Strategy for Superior Customer Service

Too often, owners puts the focus on numbers instead of customers’ needs, not realizing that if they paid attention and did everything in their power to fill those needs, the numbers would materialize. In a blog post entitled “Customer Service Plan: Superior Customer Service Requires a Strategy,” Franchising.com urges owners to shift perspective, and outlines […]

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Marketing Your Connection with Customers: Gift Cards and Rewards Cards

Gift Cards have many uses besides the usual last minute birthday gift. With the right marketing approach they can be utilized in so many more ways than one first begins to realize. Gift/Loyalty/Points Cards can become a great revenue generating marketing tool if you know how to work it. Rewards and promotions marketing helps to

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Point of Sale: The Time, and Place, for Customer Satisfaction Surveys

They say there’s a time and place for everything. And with retail customer surveys, that time and place is at the point of sale. Gartner, the information technology research company, says retailers who survey customers at the point of sale receive 40% more accurate feedback than if the data is gathered one day later. A

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Sintel Systems Integrated Credit Card Processing vs. Third Party

Here at Sintel Systems, we specialize in being the #1 one stop solution for all of our customers’ Point of Sale (POS) needs. We understand the numerous tasks of running a business and we have formulated our business to make it easy for you to concentrate on being at the forefront of yours. Sintel Systems

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Dexter's Bytes Bite South African Restaurants

In a recent post, “‘Dexter’ Malware Infects South African Restaurants, Costs Banks Millions,” the tech news site ArsTechnica.com is reporting that hundreds of thousands of people have probably been affected by the fraud. The malware uploaded contents of the POS terminal’s memory, including customers’ payment cards’ Track 1 and Track 2 data, to servers controlled

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855-POS-SALE What is a POS (Point of Sale) System?

Sintel Systems services a wide range of customers, from experienced franchisees which started their franchise with Sintel Systems to new ventures. Many entrepreneurs who are looking at starting a new business call the point of sale (POS) system an automated cash register or computerized cash drawer. Let’s explore what a POS system is in their

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A Franchise Personality Fit For A King

Is “Franchise Personality” an Urban Legend? Not according to Joel Libava, The Franchise King. In a recent post on TheFranchiseKing.com blog, “Do you have the right personality for a franchise business?,” Libava writes, “Not everybody is right for franchise ownership. If you happen to have the ‘franchise personality,’ great. You’ll get to enjoy many advantages

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