franchising

POS Going Mobile at Retail, Grocery and Liquor SMBs

Mobile point-of-sale (POS) systems are helping small- to medium-sized businesses (SMBs) in the retail/grocery/liquor segments build unique and satisfying customer experiences. A recent article titled “Mobile POS Technology Heightens Overall Customer Experience” in Point of Sale News looks at how retailers are using mobile POS systems to add value and get closer to customers, with examples including […]

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Analyzing Brand Loyalty for your Restaurant or Retail Store

Brand loyalty is extremely important for every restaurant and retail store big or small. Brand Keys recently released their 2013 Customer Loyalty Engagement Index, which forecasts customer devotion across brands. To make such predictions there is a lot of math involved and highly secretive algorithms.  Brand Keys states they are “the only research consultancy in

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Is PayPal's Mobile Payment System a Good Thing?

Is PayPal’s Mobile Payment System a Good Thing? Mobile Point of Sale Systems is all the rage. The newest company to join the race is PayPal. PayPal is already well known for their mobile payment solutions for Smartphones. At the beginning of this year, they launched a mobile payment version for the iPad. PayPal is

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2013 Franchise Forecast: Going Strong

2013 Franchise Forecast: Going Strong  The IFA, a Washington D.C.-based advocacy organization, recently released a first quarter update to its economic outlook, which notes that franchise businesses “are expected to employ 8.3 million people in the U.S. by the end of this year and generate $802 billion in revenue.” Quick-service restaurant category, which includes Subway and

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Full-Service Casual Concepts Look to Fast-Casual Spinoffs and Experiments

Full-Service Casual Concepts Look to Fast-Casual Spinoffs and Experiments Nation’s Restaurant News recently published a case study of five casual dining concepts transitioning into the fast-casual sector: Red Robin Gourmet Burgers, Inc., Denny’s, Applebee’s Neighborhood Grill & Bar, Famous Dave’s and Red Lobster. Citing shifting consumer needs and a “rocky casual-dining climate,” a fast-casual is

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