restaurants

Restaurant Review Rescue: Help With Yelp

The phenomenon and randomness of the Yelp user review continues to rattle small businesses, and restaurants in particular. Restaurants account for the largest slice of the Yelp pie (with shopping a distant second and nightlife an even-more-distant third), and estimates are that more than 40% of restaurant patrons review their experiences on Yelp.  Clearly, this […]

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Point of Sale: The Time, and Place, for Customer Satisfaction Surveys

They say there’s a time and place for everything. And with retail customer surveys, that time and place is at the point of sale. Gartner, the information technology research company, says retailers who survey customers at the point of sale receive 40% more accurate feedback than if the data is gathered one day later. A

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Dexter's Bytes Bite South African Restaurants

In a recent post, “‘Dexter’ Malware Infects South African Restaurants, Costs Banks Millions,” the tech news site ArsTechnica.com is reporting that hundreds of thousands of people have probably been affected by the fraud. The malware uploaded contents of the POS terminal’s memory, including customers’ payment cards’ Track 1 and Track 2 data, to servers controlled

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Facebook and Cisco Enable Easier WiFi Check-Ins at Local Businesses

For customers, no hard-to-enter numbers; for merchants, location data analytics, served up daily. Business owners who attract customers with free wifi are about to benefit from a new offering from a new partnership between internet titans Facebook and Cisco. As the only full-service POS provider — from software development to franchise incubator to ongoing support

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California To Raise Minimum Wage To $10 By 2016

As the only full-service POS provider — from software development to franchise incubator to ongoing support — part of Sintel’s commitment to our customers and industry is to share high-impact news. Whether you’re a first-time franchise hopeful, a small business owner or an established chain, it’s always smart to stay on top of legislative and

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Reputation, Reputation, Reputation: The Top Five Casual Chains

As the only full-service POS provider, from software development to franchise incubator to ongoing support, part of Sintel’s commitment to our customers and industry is to share buzz in the news about the casual chain restaurant landscape. Whether you’re a first-time franchise hopeful, a small business owner or an established chain, it’s always smart to

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The Facebook Graph Search Is Not Just For Your Personal Page

Last month Facebook launched Graph Search . By using information you have already given such as location data and different posts/photos that you have been tagged and compiling it all into a search engine. For retailers, Graph Search gives you the opportunity to locate the customers you do want and even the one’s you may

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Food Allergy Training

In a previous blog we talked about the growing number of gluten-free takeout orders . Now the company MenuTrinfo , a nutritional analysis and allergen identification program for foodservice operators, recently added AllerChef to its menu analysis and training certification programs. MenuTrinfo.com describes the program: “AllerChef™ provides training for chefs on how to make gluten-free

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