Brand loyalty is extremely important for every restaurant and retail store big or small. Brand Keys recently released their 2013 Customer Loyalty Engagement Index, which forecasts customer devotion across brands. To make such predictions there is a lot of math involved and highly secretive algorithms. Brand Keys states they are “the only research consultancy in […]
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A fraudulent chargeback is when a “successful customer dispute over a legitimate transaction. One in which he or she knowingly and purposely participated and for which the customer is fully responsible”, states the Credit Card Blog by UniBul. Fraudulent chargebacks stem from consumers trying to game the system that is at the same time trying
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Citing the recent release of the annual Chain Restaurant Industry Review from GE Franchise Finance (GEFF), Nation’s Restaurant News reports on how restaurants are adapting to economic challenges. It’s good news, as restaurants are adapting well to “consumer preferences and economic challenges” — as well as “whatever’s thrown at them,” said Kimberly Savilonis, Senior Vice President for
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Five Coping Strategies for a Sales Slump “Into the life of every business, a sales slump will eventually fall,” reports Inc.com. “Customers cancel orders, opportunities get delayed, prospects turn out to be dead-ends. Worst case, you can have a ‘perfect storm’ where nothing seems to go right.” What to do? “Keep your head down and
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Is PayPal’s Mobile Payment System a Good Thing? Mobile Point of Sale Systems is all the rage. The newest company to join the race is PayPal. PayPal is already well known for their mobile payment solutions for Smartphones. At the beginning of this year, they launched a mobile payment version for the iPad. PayPal is
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Crucial Considerations Before Purchasing a Cash Drawer Point of Sale News has a thorough primer on cash drawer considerations in which they explore all the major factors to help business owners choose the right drawers tailored to their needs: cost; space requirements; durability, reliability, and length of warranty; manual or electronic opening tied to traffic
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Restaurant Closing Time: A Moving Target? When does a restaurant really close? In a classic case of “we said, they said,” a San Francisco quick-serve restaurateur contacted Inside Scoop at SFGate with a conundrum about how to handle late-arriving diners and perceptions of “closing time.” After an incident where diners arrived three minutes before official
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2013 Franchise Forecast: Going Strong The IFA, a Washington D.C.-based advocacy organization, recently released a first quarter update to its economic outlook, which notes that franchise businesses “are expected to employ 8.3 million people in the U.S. by the end of this year and generate $802 billion in revenue.” Quick-service restaurant category, which includes Subway and
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Full-Service Casual Concepts Look to Fast-Casual Spinoffs and Experiments Nation’s Restaurant News recently published a case study of five casual dining concepts transitioning into the fast-casual sector: Red Robin Gourmet Burgers, Inc., Denny’s, Applebee’s Neighborhood Grill & Bar, Famous Dave’s and Red Lobster. Citing shifting consumer needs and a “rocky casual-dining climate,” a fast-casual is
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Avoid the Risks of Outdated Credit Card Processing (Part 2) Continued from Part 1 The Merchant Bill of Rights includes: #7 The right to encrypted card numbers and secure transactions “Obviously, you would never want the credit, debit and PIN numbers of your customers stolen by hackers. Large payments processors prevent hundreds of thousands of
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