customer service

The First 5 of 15 Essential Customer Services Skills

https://sintelsystems.com/wp/wp-content/uploads/2013/07/customers.jpg” width=”381″ height=”254″ />If business is running slow or you aren’t seeing a row of many smiling faces of happy customers, then it might be time  to address another training in customer service skills with your employees. Sometimes when the days toil on and on we all just need a little refresher to get our […]

The First 5 of 15 Essential Customer Services Skills Read More »

How to Define a Strategy for Superior Customer Service

Too often, owners puts the focus on numbers instead of customers’ needs, not realizing that if they paid attention and did everything in their power to fill those needs, the numbers would materialize. In a blog post entitled “Customer Service Plan: Superior Customer Service Requires a Strategy,” Franchising.com urges owners to shift perspective, and outlines

How to Define a Strategy for Superior Customer Service Read More »

Point of Sale: The Time, and Place, for Customer Satisfaction Surveys

They say there’s a time and place for everything. And with retail customer surveys, that time and place is at the point of sale. Gartner, the information technology research company, says retailers who survey customers at the point of sale receive 40% more accurate feedback than if the data is gathered one day later. A

Point of Sale: The Time, and Place, for Customer Satisfaction Surveys Read More »