customer service

The First 5 of 15 Essential Customer Services Skills

Bakery POS, Business Advice, Business Tips, Business Tools, Credit Card, Data Networking, English, Franchise, Frozen Yogurt POS, Point of Sale, POS News, Restaurant, Restaurant Trends, Restaurants and Stores, Retail Trends, Rewards/Loyalty Program, Service Request System, Uncategorized / Sintel System

https://sintelsystems.com/wp/wp-content/uploads/2013/07/customers.jpg” width=”381″ height=”254″ />If business is running slow or you aren’t seeing a row of many smiling faces of happy customers, then it might be time to address another training in customer service skills with your employees. Sometimes when the days toil on and on we all just need a little refresher to get our […]

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Customer Retaliation Alert: My Dish Was Served Cold, As Was My Revenge

Point of Sale / Sintel System

Call it Reta(i)liation. Five9, the Cloud contact center provider, recently released an infographic on what companies can do to prevent “customer rage.” We came across a blog post discussing the infographic at VentureBeat.com. Retailers may want to sit down before considering the following findings: – 85 percent of all consumers say that, if their customer

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How to Define a Strategy for Superior Customer Service

Business Tips / Sintel System

Too often, owners puts the focus on numbers instead of customers’ needs, not realizing that if they paid attention and did everything in their power to fill those needs, the numbers would materialize. In a blog post entitled “Customer Service Plan: Superior Customer Service Requires a Strategy,” Franchising.com urges owners to shift perspective, and outlines

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Point of Sale: The Time, and Place, for Customer Satisfaction Surveys

Business Tips, Point of Sale / Sintel System

They say there’s a time and place for everything. And with retail customer surveys, that time and place is at the point of sale. Gartner, the information technology research company, says retailers who survey customers at the point of sale receive 40% more accurate feedback than if the data is gathered one day later. A

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Know What Your Customer Wants before They Do

Business Tips, Restaurant Trends / Sintel System

It is a sad fact to face, but customers are a lot less loyal then they used to be. Also, with social media consumers now hold the power in their hands. If they don’t like something about your business or their experience, they can turn to Facebook, Twitter even Yelp to quickly share their story.

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The First 5 of 15 Essential Customer Services Skills

Customer Retaliation Alert: My Dish Was Served Cold, As Was My Revenge

How to Define a Strategy for Superior Customer Service

Point of Sale: The Time, and Place, for Customer Satisfaction Surveys

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