POS system

How to Define a Strategy for Superior Customer Service

Too often, owners puts the focus on numbers instead of customers’ needs, not realizing that if they paid attention and did everything in their power to fill those needs, the numbers would materialize. In a blog post entitled “Customer Service Plan: Superior Customer Service Requires a Strategy,” Franchising.com urges owners to shift perspective, and outlines […]

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Frozen Yogurt Chills, Innovates Its Way Back

Stronger than ever, frozen yogurt has staged a comeback in 2013, according to “Frozen Yogurt Industry Analysis 2013 – Cost & Trends” report by franchise industry observer franchiseHELP.com. “Although the popularity of the frozen yogurt franchise industry suffered a decline in the late 1990s, the category has been making a colossal comeback in the last

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