Starbucks has launched in a new app called “Starbucks Now” for Starbucks Rewards members in Beijing and Shanghai. Pending its success, the app will roll out across the rest of China before the end of the year. The app features GPS functionality so that customers can select their nearest store. Users can then choose and customize a beverage, select […]
What is your business to you? Your second home, your livelihood; the foundation of your family. What are customers to you? The people you interact with on the floor everyday; whether it be on the phone, through email, in person. These are the people you provide a service to. They are the fuel that brings
The #1 Not-So-Secret Secret to Creating Loyal Customers Read More »
Call it Reta(i)liation. Five9, the Cloud contact center provider, recently released an infographic on what companies can do to prevent “customer rage.” We came across a blog post discussing the infographic at VentureBeat.com. Retailers may want to sit down before considering the following findings: – 85 percent of all consumers say that, if their customer
Customer Retaliation Alert: My Dish Was Served Cold, As Was My Revenge Read More »
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