This article topic started out with the title of “Treating Your Vendors Like Your Customers.” But as research went on to find what other bloggers were writing about this topic, more articles were found with the titles of “Treat Your Employees Like Your Customers” and “Treat Your Customers Like Family.” These were all very valid points, something we stand for here at Sintel Systems, treating everyone with respect. Granted there are differences between the relationships that you’ll build with your customers, vendors and employees vs. the rest of the world. But when it all boils down to your life and your livelihood these people are part of your life whether you like it or not.
One should not see a vendor as just a means to and end; just because you are the one waving around their livelihood in the amounts of dollar bills doesn’t mean you should feel like you have the upper-hand over the situation. They provide you the goods and services for you in turn to provide goods and services to your customers. We are all linked in a chain within this system of our society. How you treat your vendors will ultimately effect how well you are provided with for business. It’s just as important as how your customer service effects your business. The same can be said about how you treat your employees, these are not just people below you, people you control, they are your team members that you should have good relationships with and respect. How you treat them will directly effect how they feel working for you and your company, so it goes on then to effect the customer service that is provided by those employees.
Gift cards, gift baskets and candy goodies are nice to receive for the holiday season, but what do people really remember from a company they do business with? Human interaction. A lot can be read in the way you interact with another human being, and that is why customer service is such a big deal in business. Why limit your actions of exceptional customer service just to the people who control the cash flow of your livelihood?
That is why we are going to review some simple advice from Amy Rees Anderson’s Forbes.com article “People Do Business With People They Like.”
– People ultimately choose to do business with people they like, and everyone likes someone who appreciates them.
– “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”
– The most powerful tool you have in creating success in your life is to appreciate other people.
– Saying thank you communicates that you value and appreciate the other person.
Anderson goes a lot more in depth with how to be appreciative, but we just wanted to highlight some important bullet points for you to think upon. To read the full article go here.
As mentioned, we are all linked in more ways than we can constantly remember in the day to day life of waking up, eating food, going to work and coming back home to start all over again. Your business is composed of vendors, customers, and employees that are all apart of your life, just like the people closest to you (your family & friends). Let us not forget that we all depend on each other for all of the needs we’ve acquired in this modern day. We’re all humans despite the necessity to be business appropriate in order to get work done. Our success comes from each others ability to work together. In order to live a lifetime of success one must nurture and care for their business and more importantly the people that make it all possible.
Sintel Systems provides POS solutions, but we also provide quality service and respect. To all our vendors, customers, employees and everyone else in between, Thank You. Because of you, we are able to operate successfully and live good lives.
Sintel Systems is the only full-service provider of tailored Point of Sale systems across retail, restaurant and service industries, including frozen yogurt shops, pizzerias, sushi restaurants, cafés and retail stores.
As a single source for business solutions, our experienced, knowledgeable team negotiates the complex POS landscape for you to enable you to find the right POS system for your business and budget. Hardware – Software – Support
Questions or Comments: Contact us 855-POS-SALES www.SintelSystems.com