Applebee's and IHOP Join the Tech Revolution

Dine Brands, owner of Applebee’s and IHOP  has announced a 3 year plan to focus on technology to improve sales and guest experience. The company plans to utilize tools such as remote payment technology and geofencing devices that alert the kitchen to get out a takeout order. In addition to employee utilized technology, the company also plans to add Wi-Fi for guests in both chains.
IHOP has already begun remodeling and modernizing the look of restaurants with a design package called Rise ‘N Shine 2.0. The second phase of the plan is incorporating new technology into restaurants that will help improve operational efficiency and guest experience. That involves omni-channel solutions such as server hand held devices to improve speed and order accuracy; wireless credit card devices, allowing guests to quickly pay at the table; and a no-wait tool to provide guests with accurate wait times and lessen overall waits on busy days. Some Thirty-five IHOPs have already been renovated this year, with another 180 or so scheduled for the redesign by the end of 2019. eventually, all restaurants will be updated with this new technology.

Also Dine Brands will focus on expanding delivery and take out options. About 1,200 Applebee’s restaurants currently offer delivery, and that count will rise to between 1,400 and 1,500 by the end of 2019. Dine Brands is recognizing how important offering omni-channels solutions are to providing customers with top notch guest experiences.
Sintel Systems Global POS, the restaurant industry’s only single-source and direct omni-channel POS provider offers complete solutions such as the Direct-to-POS online ordering platform. This system allows restaurants of all sorts to have a custom, secure website and mobile app to support customer ability for placing orders on the go. Using our omni channel approach customers can order with an employee using a hand held device at busy drive thrus, order from a kiosk, order from their phone or order from a computer. If they prefer, they can even order inside the restaurant from staff at the counter. All transaction from devices are seamlessly sent to the kitchen display system (KDS). Kitchen staff stays completely in the know of customer orders and what order to cook them in. That’s the goal of omni-channel POS, service is provided to the customer where they want it, how they want it.