customer satisfaction

Business Tips One Step at a Time: How to Understand Your Customers

Let us begin with a highlighted business tip from an EKS&H article that sparked this No 2: Hug Your Customers Ask your customers how they are doing. After all, the health of your customer’s business drives the health of your business. Approach your customers with a sense of humility. Spend some time listening and asking …

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Point of Sale: The Time, and Place, for Customer Satisfaction Surveys

They say there’s a time and place for everything. And with retail customer surveys, that time and place is at the point of sale. Gartner, the information technology research company, says retailers who survey customers at the point of sale receive 40% more accurate feedback than if the data is gathered one day later. A …

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