Bite Sized Restaurant Industry Happenings #1

Interesting tidbits currently happening in the restaurant and retail industries:

  • • Uber Eats has rolled out a ‘Dine In’ option for some cities.  Customers can order or food ahead of time, go to the restaurant, then sit down inside to eat. The service is now available Austin, Dallas, San Diego and some other cities.
  • • For a limited time this summer, Sonic is introducing a Reaper Spicy Margarita Slushie “infused with the flavors of one of the world’s hottest chili peppers.”  Isn’t the point of a slushie to be cool and refreshing? Sonic’s asking fans to videotape themselves trying the Reaper Spicy Margarita and share their reactions on social media using the hashtag #reaperchallenge.
  • • Rumors are swirling that Starbucks is soon to release new drink–the brightly colored and sugary Tie-Dye Frappuccino.
  • • Fried chicken chain Chick-Fil-A is celebrating Cow Appreciation Day on Tuesday, July 9. They will give a free entrée to customers who wear any sort of cow apparel to a restaurant location.
  • • In England, digital delivery service Deliveroo has announced the launch of a letterbox delivery service so that customers don’t need to answer the door to receive their food. The new letterbox delivery service – called “Royal Meal” – is currently being tested in Manchester.
  • • Mediterranean fast casual chain CAVA has hired a team of data scientists in order to help  improve its customer experience. As a result of their studies, CAVA was able to reduce food waste by tracking ordering and production models.
  • • Shake Shack recently announced a pilot program testing out a  four-day work week at some of its restaurants on the West Coast. The test/schedules will vary by restaurant, but employees will work an average of 40 hours in four days with the same pay and benefits. It’s another perk to hold on to employees in the restaurant industry which has a labor shortage.

Sintel Systems has a deep understanding of the vital role that drive-thru plays in fast food restaurants.
You can see Sintel System’s NextGen Drive Thru POS here:

The new mobile terminals are just another addition to Sintel’s complete omni-channel solutions such as the Direct-to-POS online ordering platform. This system allows restaurants of all sorts to have a custom, secure website and mobile app to support customer ability for placing orders on the go. Using our omni channel approach customers can order with an employee using a hand held device at busy drive thrus, order from a kiosk, order from their phone or order from a computer. If they prefer, they can even order inside the restaurant from staff at the counter. All transaction from devices are seamlessly sent to the kitchen display system (KDS). Kitchen staff stays completely in the know of customer orders and what order to cook them in. That’s the goal of omni channel POS, service is provided to the customer where they want it, how they want it. Read more about True Omni Channel POS here.